Support

Something broken, or something missing? Here is how to get help.

Report a bug or ask for a feature

On the website, tap the Ledyba bug button on any page. On the iPhone app, shake your phone, or tap the Ledyba button in the top bar. Tell us what happened and we read it.

You get a note in your bell when we think it is fixed, so you can confirm it.

Contact

Email ema@mypoke.space.

Your account

Forgot your password? Reset it.
Delete your account is below.

Delete your account

This covers the MyPokéSpace website and the MyPokéSpace iPhone and Android apps, made by herrero.io. Deleting your account is permanent and happens right away.

In the iPhone or Android app

Open your profile, then Settings.
Scroll to the bottom and tap Delete account.
Type your handle to confirm, then tap Delete account again.

On the website

Sign in and open Settings, then Account.
Choose Delete account, type your handle to confirm, then choose Delete account again.

By email

Can’t sign in? Email ema@mypoke.space from the address tied to your account and ask us to delete it. We do the same within 30 days.

What is deleted

Your profile, Top 8, friends and invites.
Your Log: games, tournaments, notes and decks.
Your photos, videos and uploads.
Your push tokens, Live Activities, calendar link, Discord link and moderation flags about you. If you used Sign in with Apple, we ask Apple to revoke it.
Copies in our database backups roll off within 7 days after that.

What stays, and for how long

Events, leagues, circuits and Star Chip events you ran move to MyPokéSpace, so players keep their results. Testing groups you own pass to the member who joined first; a group with only you in it is deleted.
Your Star Chip Challenge matches stay for your opponents, shown as “Deleted trainer”. Results in events someone else ran stay, without your name.
Bug reports you sent stay, without your name, so we can follow up on them.
Analytics events and page views are kept, no longer linked to you. We keep them in full for 90 days, then only daily totals that don’t say who.

The full list is in section 5 of the Privacy Policy.

Signing in

Sign in with your email, Discord, or (on the website and the iPhone app) Sign in with Apple. MyPokéSpace is for people 18 and over.

The iPhone app

The app is in TestFlight for now, and the App Store link is coming. It updates itself, so there is nothing to refresh.

Fan project

MyPokéSpace is a fan project, not affiliated with Nintendo, Game Freak, Creatures Inc., or The Pokémon Company. Rights holders, please write to ema@mypoke.space.